Virtual BPO works with staff based on their language and technical skills while remaining location agnostic.
A combination of Virtual and Onsite
Your Location or Virtual’s
The traditional approach
Your location(s) or ours
Leading with Software
By utilizing recent advancements in software, the Virtual team provides cutting edge services for your customers.
Security lockdowns of employee systems / Controlling background noise / Capitalising on Artificial Intelligence to assists agents in delivering a complete answer to your customer / Automation of front line tech support, all of which produce actionable data based on your customers interactions.
Multi Lingual 24/7/365 support
Traditional Call/Technical Centers locate centers near the predominate language being serviced, then move staff to the site according to language and technical skills needed. Recent advances in the BPO industry allow Virtual to provide support based on Skills / Location